Effective Date: 12 January 2026
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as amended. This electronic record is generated by a computer system and does not require any physical or digital signature.
This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, which mandates publishing Terms of Use, Privacy Policy, and related policies for access or usage of the domain https://tangycraft.com (“Website”), including its mobile site and related applications (collectively referred to as the “Platform”).
Platform Ownership
The Platform is owned and operated by Tangy Craft, with its registered office at:
Elanad, Kerala, India
Hereinafter referred to as “Platform Owner”, we.
Acceptance of Terms
Welcome to Tangy Craft. These Terms & Conditions govern your access to and use of our Website, products, and services. By visiting our Website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please refrain from using our Website or placing an order.
1. Business Overview
Tangy Craft operates as a direct-to-consumer (D2C) food brand through its official Website and authorized sales channels only.
2. Eligibility to Use the Website
By using this Website, you confirm that:
- You are at least 18 years of age, or accessing the Website under the supervision of a legal guardian
- You are legally capable of entering into binding contracts under Indian law
- You will provide accurate, current, and complete information while placing an order
3. Product Information & Accuracy
We strive to ensure that all product descriptions, pricing, images, and details displayed on the Website are accurate and up to date. However, due to the handmade and small-batch nature of our products, minor variations in appearance, color, texture, or spice level may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product delivered.
Tangy Craft reserves the right to modify, update, or discontinue any product at any time without prior notice.
4. Orders & Payments
- All orders placed on the Website must be prepaid
- Prices displayed are inclusive of applicable taxes, unless stated otherwise
- Orders are confirmed only after successful payment
- We reserve the right to cancel, reject, or limit any order at our discretion, including cases of suspected fraud, pricing errors, or stock unavailability
If an order is cancelled by Tangy Craft, any eligible refund will be processed as per our Refund Policy.
5. Shipping & Delivery
Delivery timelines provided are estimated and may vary based on location, courier partner, weather conditions, or unforeseen circumstances. Tangy Craft shall not be held responsible for delays caused by third-party logistics providers.
Risk of loss or damage passes to the customer upon successful delivery of the order.
6. No Returns Policy
Due to the perishable and consumable nature of food products, Tangy Craft does not accept returns under any circumstances. This policy is strictly enforced to maintain hygiene and food safety standards.
7. Website Usage & Conduct
By using this Website, you agree that you will not:
- Engage in fraudulent, unlawful, abusive, or harmful activities
- Attempt unauthorized access to the Website, servers, or data
- Copy, scrape, reproduce, or misuse Website content for commercial purposes
Violation of these terms may result in immediate termination of access and legal action.
8. Intellectual Property Rights
All content on this Website—including text, images, logos, product designs, labels, graphics, and layout—is the exclusive intellectual property of Tangy Craft.
Any unauthorized use, reproduction, modification, distribution, or publication of this content without prior written consent is strictly prohibited and may result in legal action.
9. Limitation of Liability
To the maximum extent permitted by law, Tangy Craft shall not be liable for:
- Any indirect, incidental, or consequential damages
- Allergic reactions or adverse effects arising from product consumption
- Losses resulting from improper storage, handling, or misuse of products
Customers are advised to carefully review ingredient lists before consumption.
10. Indemnification
You agree to indemnify and hold harmless Tangy Craft from any claims, damages, liabilities, costs, or expenses arising from your misuse of the Website, violation of these Terms, or infringement of third-party rights.
11. Force Majeure
Tangy Craft shall not be held responsible for failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or logistics disruptions.
12. Amendments to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
14. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact:
Tangy Craft Foods
📍 Kerala, India
📧 tangicraftinfo@gmail.com