Effective Date: 12 January 2026
At Tangy Craft, we are committed to delivering authentic products safely, hygienically, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered to ensure transparency and a smooth customer experience.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.
1. Order Processing Time
- All orders are processed within 2–4 business days after successful payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- Each order undergoes quality checks, hygienic packing, and secure sealing before dispatch
- Tangy Craft reserves the right to extend processing time during high-demand periods, festivals, or unforeseen circumstances
2. Shipping Locations
- Tangy Craft currently ships within India only
- We deliver to most serviceable PIN codes across India
- Delivery availability depends on courier partner coverage
- International shipping may be introduced in the future and will be announced separately
3. Delivery Timeline
- Estimated delivery time: 3–7 business days after dispatch
- Delivery timelines may vary based on:
- Customer location
- Courier partner serviceability
- Weather conditions
- Government restrictions or unforeseen delays
Tangy Craft does not guarantee delivery on a specific date or time.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly displayed at checkout before payment
- Charges may vary based on delivery location, order size, and courier partner
- Any promotional free-shipping offers will be clearly communicated on the website
- Shipping charges, once paid, are non-refundable
5. Courier & Logistics Partners
Orders are shipped through registered domestic courier companies and/or India Post (Speed Post).
Once an order is handed over to the courier partner, delivery is subject to their service terms and operational constraints.
Tangy Craft shall not be liable for delays caused by courier companies or postal authorities.
6. Tracking Information
- Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable)
- Customers are advised to track shipments regularly for delivery updates
7. Delivery Responsibility
- Orders are delivered to the address provided by the customer at checkout
- Tangy Craft is not responsible for delivery failures due to:
- Incorrect or incomplete address details
- Customer unavailability at the time of delivery
- Refusal to accept delivery
Any re-shipping charges, if applicable, shall be borne by the customer.
8. Damaged Packages During Transit
If your package appears damaged at the time of delivery:
- Capture clear photo or video evidence immediately
- Contact us within 24 hours of delivery
- Do not discard the outer packaging until the issue is resolved
Any resolution will be handled strictly as per our Refund Policy.
9. Delays & Force Majeure
Tangy Craft shall not be held responsible for delays caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Strikes or lockdowns
- Government restrictions
- Courier partner disruptions
10. No Shipping to P.O. Boxes
We do not ship to P.O. Box addresses.
Customers must provide a complete residential or commercial address with a valid PIN code.
11. Policy Compliance
This Shipping Policy complies with:
- Indian Consumer Protection (E-Commerce) Rules
- Food Safety and Standards Authority of India (FSSAI) guidelines
- Payment gateway and logistics partner requirements
12. Policy Updates
Tangy Craft reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page. Continued use of the website constitutes acceptance of the revised policy.
13. Contact Information
For shipping-related queries or support, please contact:
Tangy Craft Foods
📍 Kerala, India
📧 tangicraftinfo@gmail.com