Effective Date: 12 January 2026
At Tangy Craft, we are committed to protecting your privacy and ensuring transparency in how we collect, use, store, share, and safeguard your personal information. This Privacy Policy explains how your information is collected and processed when you visit or make a purchase from our website https://tangycraft.com , in accordance with applicable laws of India.
By accessing or using our Platform, providing your information, or availing any product or service offered on the Platform, you expressly consent to the practices described in this Privacy Policy. If you do not agree, please do not use or access the Platform.
1. Scope & Applicability
- This Privacy Policy applies only to users located in India
- We do not offer products or services outside India
- All personal data is primarily stored and processed within India
- This Policy is read in conjunction with our Terms & Conditions and Refund Policy
2. Information We Collect
We collect information when you use our Platform, place an order, or interact with us.
A. Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
B. Payment Information
Tangy Craft does not store your payment details.
All payments are processed securely through authorized third-party payment gateways in compliance with industry security standards and applicable laws.
C. Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited, time spent on the Platform, and referral sources
- Cookies and similar tracking technologies
You may choose not to provide certain information by not using specific features of the Platform.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Processing and fulfilling customer orders
- Managing deliveries and customer support
- Sending order confirmations, updates, and service-related communications
- Informing customers about offers, promotions, or updates (only if opted in)
- Improving website performance, functionality, and user experience
- Detecting, preventing, and protecting against fraud or misuse
- Enforcing our Terms & Conditions and other policies
Failure to provide certain permissions may affect access to some services.
4. Data Sharing & Disclosure
Tangy Craft does not sell, rent, or trade your personal information.
Your data may be shared only with:
- Payment gateway providers for secure transaction processing
- Courier and logistics partners for order fulfillment
- Government or legal authorities when required by law
All third parties are contractually obligated to maintain the confidentiality and security of your information.
5. Security Precautions
We adopt reasonable technical and organizational security practices to protect your personal data from unauthorized access, loss, misuse, or alteration.
However, internet-based data transmission is not completely secure. By using the Platform, you acknowledge and accept the inherent security risks of online data transmission. You are responsible for maintaining the confidentiality of your login credentials.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Understand user behavior and preferences
- Analyze traffic and improve performance
Cookies do not give us access to your computer or personal data beyond what you choose to share. You may disable cookies through your browser settings, though this may impact website functionality.
7. Data Retention & Deletion
- You may request the deletion of your account by contacting us
- Account deletion may be delayed if there are pending orders, disputes, or legal obligations
- Upon deletion, access to the account will be permanently lost
We retain personal data only for as long as required for the purpose it was collected or as mandated by law. Certain data may be retained in anonymized form for analytical or fraud-prevention purposes.
8. Your Rights
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of personal data (subject to legal requirements)
Requests can be made using the contact details provided below.
9. Third-Party Links
The Platform may contain links to third-party websites. Tangy Craft is not responsible for the privacy practices or content of such websites. Users are advised to review third-party privacy policies independently.
10. Consent & Communication
By using the Platform, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.
You also consent to being contacted via email, SMS, calls, or instant messaging apps for order-related and service communications.
You may withdraw marketing consent by contacting us, subject to verification and applicable laws.
11. Changes to This Privacy Policy
Tangy Craft may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any changes will be posted on this page. Continued use of the Platform constitutes acceptance of the updated Policy.
12. Grievance Officer & Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact:
Tangy Craft Foods
📍 Kerala, India
📧 tangicraftinfo@gmail.com
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)