Effective Date: 12 January 2026
At Tangy Craft, we are committed to maintaining the highest standards of food safety, hygiene, and quality. Due to the perishable and consumable nature of our products, we follow a strict no-return policy for all items sold through our website and authorized sales channels.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return Policy.
1. No Return Policy for Food Products
Tangy Craft does not accept returns of any kind once an order has been successfully delivered.
Returned food products cannot be resold, reused, or redistributed under any circumstances due to hygiene and food safety regulations.
2. Why Returns Are Not Accepted
Returns are not supported because:
- Food items are perishable and hygiene-sensitive
- Storage and handling conditions after delivery cannot be verified
- Food safety laws prohibit the resale of returned consumables
- Accepting returns may compromise customer health and safety
This policy follows standard industry practices for food and grocery eCommerce businesses in India.
3. No Exceptions to the Return Policy
There are no exceptions to this return policy.
Tangy Craft does not accept returns due to:
- Change of mind after purchase
- Taste, spice level, or personal preference
- Incorrect assumptions about the product
- Delivery delays caused by courier partners
- Partial or full consumption of the product
4. Damaged or Incorrect Products
If you receive:
- A damaged product, or
- An incorrect item different from what was ordered
In this case Product can be return within 1 day
Refund will be credited within 7 days to the original source of payment.
Replacement/Exchanged products will be delivered within 2-3 days.
5. Customer Responsibility
Customers are responsible for:
- Carefully reviewing product descriptions and ingredient details before purchase
- Providing accurate and complete shipping information
- Inspecting the package immediately upon delivery
6. Improper Handling or Storage
Tangy Craft shall not be responsible for:
- Quality degradation due to improper storage after delivery
- Exposure to heat, moisture, or contamination
- Failure to follow storage instructions mentioned on the product label
7. Legal Compliance
This Return Policy complies with:
- Indian Consumer Protection (E-Commerce) Rules
- Food Safety and Standards Authority of India (FSSAI) guidelines
- Applicable food hygiene and safety regulations
8. Policy Changes & Updates
Tangy Craft reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page. Continued use of the website constitutes acceptance of the revised policy.
9. Contact Information
For any questions or clarifications regarding this Return Policy, please contact:
Tangy Craft Foods
📍 Kerala, India
📧 tangicraftinfo@gmail.com